Limited Warranty

At Lux Miianoo Inc, we are committed to delivering high-quality products that stand the test of time. We are proud to offer an industry leading One Year Limited Warranty, which is double the industry standard. This warranty covers manufacturer defects, including issues such as peeling paint, broken components, cracks, discoloration, and dents. If you need to make a warranty claim within the retailer’s warranty period, please contact your retailer. After 90 days, feel free to reach out to Lux Miianoo Inc directly through the provided customer service channels.

Please note the following restrictions:

1. This warranty is valid only for the original purchaser of the warranted item.
2. The warranted item must have been purchased from an authorized Lux Miianoo Inc dealer. You may be required to provide a copy of the original purchase invoice for validation.
3. The warranty does not cover malfunction or failure caused by abuse, chemicals, harsh abrasives, neglect, misuse, unauthorized repair, improper handling, maintenance, installation, modifications, or use for unintended purposes or in unsuitable conditions.
4. Normal wear and tear, including scratched or chipped counters, is not covered.
5. Lux Miianoo Inc products are not intended for commercial and/or public projects, and this warranty does not apply to products used in commercial environments.
6. While professional installation is recommended, it is not mandatory under the terms of this warranty. Any damage resulting from improper installation or handling is the responsibility of the purchaser. Compliance with state and local codes is required.
7. This warranty does not apply to items clearly marked as closeout, scratch and dents, liquidation, floor models, or clearance items.
8. Claims for indirect, incidental, accidental, or consequential damages are specifically excluded from this warranty.
9. Warranty claims must be supported by a detailed description of the issue and sufficient photographic evidence for proper evaluation.
10. Compliance with local building codes is the purchaser’s responsibility, so check with local regulations before making a purchase.

Exclusions:

• Lux Miianoo Inc products are made from natural materials and may exhibit variations in grain character and color, which are not considered defects.
• Surface characteristics of natural wood may vary from each slab, and color variations are natural occurrences.
• Most Our products are handcrafted, so slight variations in size and color within industry tolerance are expected.

Please contact customer service at luxmiianoo@gmail.com with proof of purchase to request warranty service. Lux Miianoo Inc will, at its discretion, repair or replace defective products within the warranty period. The customer is responsible for the removal and reinstallation costs in case of a repair.

This warranty statement supersedes all other warranties, whether expressed or implied, and it is not subject to modification unless officially updated by Lux Miianoo Inc. No one, including employees, agents, dealers, or other individuals, is authorized to provide warranties on behalf of Lux Miianoo Inc. Legal rights are limited to those explicitly stated in this warranty.

Please submit all warranty claims to your place of purchase.

Return Conditions

Please note that Lux Miianoo Inc standard return policy is outlined below. The specific policy may vary based on the Authorized Retailer from which the order was purchased. For confirmation of the return policy that applies to your order, kindly reach out to Lux Miianoo Inc or the Authorized Retailer.

Requirements to Return an Item:

1. The item must have been delivered within the last 30 days.
2. You must contact us before initiating a return to acquire a Return Authorization Form. Returns received without proper authorization will be returned to the sender.
3. The product must be unused and in its original packaging, including all original packaging materials, factory information, and paperwork. Please refrain from writing on or placing any markings on the outside of the packaging, as packages with such markings will not be eligible for a refund.
4. The item must be packaged exactly as it was shipped. Any variation in repackaging could lead to damage during transit, rendering the return invalid.
5. The item must be unused and uninstalled.

Please note that the following types of items may not be returned under any circumstance:

• Items that have been partially or completely installed and/or assembled.
• Modified or altered items.
• Items not in their original Lux Miianoo Inc packaging and crating materials.
• Custom or made-to-order items.
• Final sale items.
• Items damaged through normal wear, such as sun exposure, humidity, or other natural factors.

Damaged:

All damaged items must be reported within 24 hours of delivery. Lux Miianoo Inc products are carefully packaged to withstand shipping damage. For visible damages, please refuse delivery immediately. Minor damages can often be resolved by sending replacement parts from Lux Miianoo Inc without requiring a full return. If there is minor damage, please note this on the Proof of Delivery, which the driver will have your sign. If you cannot inspect the shipment immediately, you may note, “Subject to inspection, possibly concealed damage.”

To request a replacement part for damaged products, please provide pictures of the damaged product. For further assistance, please contact the Retailer through which the order was purchased or Lux Miianoo Inc Customer Service at miianooinc@gmail.com

Defective:

All Lux Miianoo Inc products are handcrafted with care and attention to detail by experienced professionals to ensure exceptional quality. If a product is found to be defective, a return request must be submitted within 30 days of the delivery date. Photos and videos demonstrating the defect are required to initiate a return or replacement of the order. Please also provide the product item SKU # or Order Number. Once this information is provided, Lux Miianoo Inc will investigate the issue and provide resolutions and/or approval for the return. Replacements for defective products are available, and you can contact Lux Miianoo Inc Customer Service at 630 923 1383 or email miianooinc@gmail.com for assistance in the process.

Cancellations:

Orders can only be canceled before they are shipped. Approved order cancellations will receive an email confirmation of the cancellation status. If the order is already en route and not within Lux Miianoo Inc’s warehouse, it cannot be canceled. If an order is refused due to a cancellation request made after the order has shipped, this will be considered a Buyer’s Remorse Return, and the customer will be responsible for associated fees.

Carrier Fees:

If a trucking company has made multiple attempts to establish a delivery date and time, and the customer/retailer fails to respond or agree to a delivery date, storage fees may be incurred by the trucking company. If incorrect information was provided to Lux Miianoo Inc when the order was placed, or if a re-consignment (change of address) is requested while the item is already in transit, the customer/retailer will be responsible for the fees incurred. Lux Miianoo Inc reserves the right to charge these storage fees to the responsible parties.

Buyer’s Return:

Returns of non-damaged items must be made within 30 days of the merchandise’s delivery. All returns must be returned in “new” condition and in undamaged Lux Miianoo Inc packaging and crating materials. If the order is returned using Lux Miianoo Inc’s carrier and the return is approved, the retailer will receive credit for the full amount minus a 15% restocking fee, original shipping fee, and return shipping fee. If an order is returned using the retailer’s carrier and an RMA is approved, tracking information for the return must be provided to Lux Miianoo Inc, and the tracking number must be activated within 30 days of delivery. After a return is inspected and approved, a credit will be released to the retailer. Please note that if a return is delivered after the 30-day window, the order will be subject to partial credit or other resolutions as determined by Lux Miianoo Inc.

I Ordered the Wrong Size/Style:

Lux Miianoo Inc will not be held responsible for measuring errors or if the color finish is not to your liking. We encourage customers to request a sample before placing an order through miianooinc@gmail.com. Please double-check your measurements. If you receive products that are the wrong size, please contact the retailer from whom you made the purchase. Note that if the products received are incorrect due to Customer or Retailer Error, the responsible person(s) will be responsible for returning the wrong product and covering the delivery charges for the replacement if requested.

Sale or Clearance Items:

We do not accept returns and exchanges, except for manufacturing defects, on any sale or clearance items. Sale items are marked on the website with a “sale” tag.