FAQ
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vel, neque et, cras fringilla lobortis auctor congue. Congue eu sollicitudin condimentum diam aliquet libero. In tellus dui cum in nulla. Semper adipiscing pretium vel turpis ornare nec. Donec varius adipiscing libero pharetra massa cursus libero. Ac, odio scelerisque dolor sit dolor. Eu rhoncus rhoncus, elementum dolor. Sed vel odio amet sit iaculis. Eget id gravida nec proin ante varius magna. Platea gravida faucibus odio aliquam id est ullamcorper feugiat ullamcorper. Mattis sed aenean vel amet malesuada semper porttitor auctor. Eget id morbi proin pharetra feugiat lorem praesent sed. Quis gravida eu vehicula faucibus vitae orci pellentesque. Tristique dictum quisque tincidunt id. Scelerisque amet arcu maecenas odio. Lorem interdum facilisi id malesuada in. Sagittis nec, tempus amet, ornare metus ipsum, aliquet. Placerat senectus donec viverra donec porttitor vel. Risus, non fusce erat varius parturient diam, lacus nibh ac. Volutpat amet fames pharetra imperdiet egestas nibh malesuada. Elementum in ullamcorper eget vestibulum aenean laoreet viverra. Orci arcu, purus feugiat sagittis sollicitudin aliquam tellus turpis tellus.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vel, neque et, cras fringilla lobortis auctor congue оngue eu sollicitudin diam aliquet libero?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vel, neque et, cras fringilla lobortis auctor congue. Congue eu sollicitudin condimentum diam aliquet libero. In tellus dui cum in nulla. Semper adipiscing pretium vel turpis ornare nec. Donec varius adipiscing libero pharetra massa cursus libero. Ac, odio scelerisque dolor sit dolor. Eu rhoncus rhoncus, elementum dolor. Sed vel odio amet sit iaculis. Eget id gravida nec proin ante varius magna. Platea gravida faucibus odio aliquam id est ullamcorper feugiat ullamcorper. Mattis sed aenean vel amet malesuada semper porttitor auctor. Eget id morbi proin pharetra feugiat lorem praesent sed. Quis gravida eu vehicula faucibus vitae orci pellentesque. Tristique dictum quisque tincidunt id. Scelerisque amet arcu maecenas odio. Lorem interdum facilisi id malesuada in. Sagittis nec, tempus amet, ornare metus ipsum, aliquet. Placerat senectus donec viverra donec porttitor vel. Risus, non fusce erat varius parturient diam, lacus nibh ac. Volutpat amet fames pharetra imperdiet egestas nibh malesuada. Elementum in ullamcorper eget vestibulum aenean laoreet viverra. Orci arcu, purus feugiat sagittis sollicitudin aliquam tellus turpis tellus.
Order and Delivery
Where is my order?
Upon placing your order, you will receive a confirmation email with the estimated order lead time. Once your order has been set up for shipment, you will receive a shipment notification email containing the carrier tracking information with an ETA for delivery. The carrier will reach out to schedule delivery via phone or email, with the exception of small parcel carriers such as UPS. If you have not received our emails, you may need to check your spam or promotions folder.
You can also log into your account* and view the "orders" page to check your order status.
My order hasn't arrived.
If your delivery date has passed and you have not received your order, you can log into your account, and you will find a tracking message with all the contact information for the freight company. This is also emailed to you as soon as your shipment is released. To further inquire about a shipment you can reach out to the freight company and to request a status update.
Alternatively, our Concierge Team can request an update on your behalf. Connect with us on our Live Chat or visit our Contact Us page to complete the contact form.
I have not heard from your delivery company yet.
Once you receive your shipment notification email, you will be able to track your shipment. When your order reaches the local delivery station, the shipping company will call the number on your order to schedule delivery.
I've placed an order but heard nothing.
Upon placing an order with us, you should have received two emails. One will be your login information, and the other your order invoice.
Ensure to check your spam, junk, or promotion folders as sometimes they may appear there. Please also make sure to add us to the safe senders list to receive our future updates.
Whether your order is an in-stock purchase or a custom order our system provides updates on your order as it moves along our production and logistics chain.
I've received only part of my order.
Please look through all of the packaging to ensure all items are accounted for. Smaller items such as legs or hardware are typically included inside the product packaging. If a part of your order was not delivered, please contact our Concierge Team by connecting with us on our Live Chat or visit our Contact Us page to complete the contact form.
It's been longer than the estimated lead time and I still haven't received my order, what should I do?
Firstly, we'd like to apologize. We work hard with our factories, warehouses and logistic companies to reduce lead times and avoid delays, which we let you know about as and when they arise.
If you've been waiting longer than you should have and you haven't heard from us, please log in and go to 'Orders' to get the most up to date information on the whereabouts of your products or connect with us on our Live Chat or visit our Contact Us page to complete the contact form.
I've tracked my order with your delivery company, and it says it's been lost, or has already been delivered, but I don't have it. What should I do?
We use specialist third party companies to deliver your products to you as efficiently as possible. In rare cases they might experience a few hiccups or communication issues. The problem is most likely due to IT tracking issues, or there is a mix up at their local sorting facility.
We highly recommend calling our freight carrier using the information included in your tracking update email to locate your order, they will be able to help with any re-deliveries that may need to be done as well. Please have your tracking number ready when contacting them.
Can I choose my delivery date?
When the local delivery agent receives your order, they will call you to schedule the delivery. Typically, the driver will also call the day of delivery to alert you they are on their way.
If your order was shipped via small parcel courier ( UPS, FEDEX ) you will not be called for a delivery date. Please track your order online to ensure that you are available to receive the delivery.
How can I change my delivery address?
If you need to change your delivery address, please visit our Contact Us page to notify us as soon as possible. You can do this at any time up until 24 hours before we dispatch your item(s). If your items have already been dispatched, changing your delivery address may not be possible or there may be a charge for arranging redelivery.
Product issue and care
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vel, neque et, cras fringilla lobortis auctor congue. Congue eu sollicitudin condimentum diam aliquet libero. In tellus dui cum in nulla. Semper adipiscing pretium vel turpis ornare nec. Donec varius adipiscing libero pharetra massa cursus libero. Ac, odio scelerisque dolor sit dolor. Eu rhoncus rhoncus, elementum dolor. Sed vel odio amet sit iaculis. Eget id gravida nec proin ante varius magna. Platea gravida faucibus odio aliquam id est ullamcorper feugiat ullamcorper. Mattis sed aenean vel amet malesuada semper porttitor auctor. Eget id morbi proin pharetra feugiat lorem praesent sed. Quis gravida eu vehicula faucibus vitae orci pellentesque. Tristique dictum quisque tincidunt id. Scelerisque amet arcu maecenas odio. Lorem interdum facilisi id malesuada in. Sagittis nec, tempus amet, ornare metus ipsum, aliquet. Placerat senectus donec viverra donec porttitor vel. Risus, non fusce erat varius parturient diam, lacus nibh ac. Volutpat amet fames pharetra imperdiet egestas nibh malesuada. Elementum in ullamcorper eget vestibulum aenean laoreet viverra. Orci arcu, purus feugiat sagittis sollicitudin aliquam tellus turpis tellus.